Packaging & Shipping Policy
Thank you for purchasing from Creek Paean!
Packaging
We will carefully pack each order. We hope that each item will be delivered to the customer in good condition. Fishing rods are easily damaged, so we will use cylindrical paper tubes for packaging to prevent them from being damaged during transportation. Please rest assured to buy.
Shipping Zone
Currently, our Shipping destinations only include the following countries and regions:
01. The contiguous United States and Alaska. (Customers in Hawaii, Guam, Puerto Rico or US military bases are not included in the US shipping area.)
Shipping Fees and VAT
We will charge a certain shipping fee for the order. Sometimes we will also reduce the shipping fee, please pay attention to the news on our website. The specific shipping fee will be listed on the checkout page. Customers from certain countries may need to pay VAT fees, and the specific fees will be listed on the checkout page. Specific requirements vary depending on the customer’s country.
Order Processing Time
All orders will take 1-2 working days to process depending on the product. And they will be officially shipped within 1-3 working days, please pay attention to the time of placing the order.
Shipping Time
Order delivery time (the time from when the order is officially shipped to when the goods are delivered to the destination):
Please note that the above shipping times are estimated times and the specific time may vary.
We are not responsible for late shipments due to invalid addresses, inclement weather, holidays, natural disasters, or carrier delays.
Please keep in mind that holidays are not counted as business days and should be taken into account when calculating shipping times.
In some cases, unexpected delays are caused by thorough inspections, out-of-stock issues, and especially during large shipments.
About Changing The Delivery Address
Unfortunately, we are unable to change the shipment once the product is in transit.
Order Tracking
After the order is shipped, we will send customers an email with tracking information. Please click the link in the email to check the shipping information of your orders. Or you can use the order tracking number to check shipping information at this website: https://www.17track.net/
Contact Us
For shipping inquiries or further assistance, please contact us at service@creekpaean.com. We are happy to help you.